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Chief Purser manages efficiently, all guest and crew administration, finances in a manner consistent with Seabourn Cruise Line’s high standard of passenger service. In absence of the Hotel Manager the Chief Purser assumes his/her duties.
Chief Purser is responsible for:
- Handling of Immigration and Custom clearance.
- Liaising with agents and HODs for all Port Operation matters.
- Communication ship/home offices/local agents.
- Control of ship’s documentation in/out ports.
- Control of Crew Purser Duties.
- Supervision of passenger embarkation /disembarkation.
- Handling of medical disembarks in cooperation with the Medical team as well as other unexpected disembarks.
- Maintains ship’s funds and cash availability.
- Control of all cash accounts and central billing.
- Control of ship financial operation, reporting and statistics and internal auditing as required.
- Financial reporting to Seabourn.
- Supervision of all onboard printing.
- Concessionaire Manager supervision and liaison financial aspects only.
Further duties are to ensure that the Purser’ Office is properly staffed and operating according to the companies policies. They must maintain a good relationship with all local officials at ports of call to ensure utmost cooperation. Supervise the Crew Purser in all functions, including, ensuring that cash advances are available to officers and crew at regular intervals and organise passenger embarkation and disembarkation in conjunction with the travel office and F&B department. They must ensure follow up on the embarkation (SOP) and safe keeping of all passenger and crew passports as well as be aware of all documentary requirements for each port of call visited. They are responsible of the proper submission of cruise end financial reports and maintain passenger and crew manifests for onboard safety regulations and international requirements. They must also familiarise with the legal aspects of Crew Employment, Health and Safety at work, the Companies S.M.S and Environmental Policies and all other company directives governing the administration of Crew and Port Operations. They should also know the ship’s safety and security procedures relating to the hotel department in respect of any eventuality and also ensure overall compliance with SOP Handling.