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Hotel Director


APPLY NOW (You will be directed to email your CV to our Seabourn Recruiters.)


The Hotel Director's primary function is the full responsibility of guest satisfaction in all service areas of the vessel. He/she is responsible to co-ordinate all Hotel Department heads to ensure a smooth and flawless operation. Alongside the ships management, they will help to co-ordinate and execute onboard safety, environmental and maintenance procedures. The Hotel Director is responsible for all Guest Service functions including:

Leadership of Crew:

  • Provide visible leadership by example.
  • Align crew attitudes to corporate objectives.
  • Ensure appropriate crew training is carried out on an ongoing basis.
  • Employ contemporary management techniques to ensure all employees are motivated to provide exemplary customer service.

Food & Beverage:

  • Quality of Service.
  • Presentation and Preparation of all food items.
  • Food cost control.
  • Control of Bars.
  • Deck service activities.
  • Inventory/Store control.
  • Planning all F&B events for the cruise as per SOPs.
  • Menu layout / Menu approval.
  • Buffet presentation.
  • Internal promotions.

Housekeeping:

  • Suite service.
  • Cleanliness of the Suites and Public rooms.
  • Suite readiness for embarkation.
  • Internal promotions.
  • Upgrading of guest suites.

Travel/Cruise Sales office:

  • Controlling sale of shore excursions.
  • Controllingfuture Cruise sales.
  • Controlling of tour dispatches.

Purser’s office:

  • Accounting.
  • Payroll.
  • Clearance of the vessel.
  • Vacation planning.
  • Embarkation.
  • Cruise closing.
  • Safe checks.
  • Internal promotions.

Entertainment:

  • Planning all Entertainment events in cooperation with F&B.
  • Controlling the Seabourn Herald at sea.

Concessionaires:

  • Planning events according to the Cruise layout.

Other functions:

  • Communicating all guest impacting issues to the corporate office.
  • Recommendation of improvements.

In all of the above areas the Hotel Director is responsible for seeing that the systems and procedures, set forth in the SOP manual, are carried out with the utmost economical consistency and that all guest service activities are accomplished at the highest standard expected by the passengers. They are also responsible for becoming familiar with the Carnival Corporate Environmental Compliance Plan (ECP), as it applies to the duties and responsibilities of this position.