Public Rooms Manager
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Public Rooms Manager is responsible for the operation of all public bars, lounges and for beverage service on decks as well as Pier Service and the wine cellar operation. They are the designated Night Hotel Officer from 11pm to closure of the main business (not till the last guest leave). They must ensure that all in suite bottles have been distributed to all suites according to the download, proper recording of the complimentary wine and bar program and organise/plan all in suite sail away parties in conjunction with the Maitre d’hôtel. Main lounge embarkations set up according to SOP and provide drink and champagne during embarkation. All beverage stocks in the bars and in lockers of pantries are use, stored and accounted for following company polices and guidelines as well as be responsible for the proper accounting and recording of all beverage sales while ensuring that the pouring measures are being followed according to standard operating procedure. He/she is also responsible for the training and education of all those involved in sales and service of beverage products on board and for maintaining the company standards for beverage service, standard drink recipes and for achieving the yearly goal for bar scores in the guest comment cards. Responsible for the implementation, monitoring and follow up of on board beverage promotions as they are determined by the company of by management onboard as well as plan, organise and oversee all cocktail parties onboard the ship and oversee deck services with a focus on promptness, cleanliness and set up/breakdown process. Establish proper communication with the Provision Master to assure that all the items on the Bar Menu and in stores are available for guest consumption in the bars and public lounges. They must ensure that guest name recognition amongst the Bar Team and oversee that all bars, lounges, pantries and lockers are clean and sanitised. They will also ensure that all pertinent ECP, SMS and Public Health Standards (USPH, UKPH etc) are being upheld in his/her area of responsibility and ensure all outlets are requisitioning products from stores as needed and in accordance to the beverage controls that are in place.
Public Room Manager will appraise all staff per Seabourn personnel policy and ensure that their team are following company guidelines regarding uniforms and personal hygiene. They must maintain and oversee the vacation schedule for the department, in close consultation with the Crew Purser. As designated Night Hotel Officer, ensure that all late-night activities are properly manned, that public rooms are left in good order at closing and that any extraordinary occurrences are properly dealt with. He/she is also responsible for becoming familiar with the Carnival Corporate Environmental Compliance Plan (ECP) as it applies to the duties and responsibilities of this position.